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Terms & Conditions

Last updated: August 2026 Safari Azores — operated by Dias de Aventura, Lda NIF: 513298550 | RRAAT: nº 30/2024/RAA

Please read these Terms and Conditions carefully before booking a tour with Safari Azores. By completing a booking, you confirm that you have read, understood, and agreed to these terms.

1. The Operator

Tours are operated by Dias de Aventura, Lda, trading as Safari Azores, a licensed tourism animation company registered in Portugal under RRAAT nº 30/2024/RAA.

2. Bookings & Confirmation

2.1. A booking is confirmed once payment has been received online or a reservation has been accepted in writing.

2.2. You will receive a booking confirmation by email. Please check all details and contact us immediately if anything is incorrect.

2.3. Bookings are subject to availability. Safari Azores reserves the right to decline a booking at its discretion.

3. Pricing & Payment

3.1. All prices are displayed in Euros (€) and include applicable taxes.

3.2. Payment may be made online at the time of booking or in person on the day of the tour (cash or card), as specified during the booking process.

3.3. Prices are subject to change without notice for future bookings. Confirmed bookings will not be affected by price changes.

4. Cancellations & Refunds

4.1. Shared tours Cancellations made more than 24 hours before the scheduled departure are eligible for a full refund. Cancellations within 24 hours of departure and no-shows are non-refundable.

4.2. Private tours (direct bookings) A non-refundable deposit of 30% of the total tour value is required at the time of booking.

  • Cancellations made more than 48 hours before the scheduled departure: full refund of the remaining balance.
  • Cancellations made between 48 and 24 hours before departure: 50% refund of the total value for Full Day tours; 75% refund for Half Day tours.
  • Cancellations within 24 hours of departure and no-shows: no refund.

4.3. Group bookings (8 or more guests, or bookings requiring a second vehicle) Cancellations made more than 7 days before the scheduled departure are eligible for a full refund. Cancellations within 7 days are non-refundable.

4.4. No-show policy Guests who do not appear at the agreed pickup location within 15 minutes of the confirmed pickup time will be treated as a no-show and are not entitled to a refund.

4.5. Date changes Requests to change the date of a private tour within 48 hours of the scheduled departure will be treated as a late cancellation unless an alternative date is confirmed immediately.

4.6. Refund processing Approved refunds will be processed within 10 business days to the original payment method.

4.7. Cancellation by Safari Azores If Safari Azores cancels a tour for reasons within its control, guests will receive a full refund or the option to reschedule at no additional cost.

4.8. Force majeure Safari Azores will not be liable for cancellations caused by extreme weather, natural events, or other circumstances beyond its reasonable control. In such cases, guests will be offered a full refund, a rescheduled date, or a credit note — at the guest’s choice and subject to availability.

5. Changes to Itineraries

5.1. Itineraries are subject to change without notice due to weather conditions, road closures, or other operational factors.

5.2. Safari Azores reserves the right to substitute planned stops with alternatives of equivalent value where necessary.

5.3. Changes to itineraries do not entitle guests to a refund unless the tour is cancelled entirely.

6. Guest Responsibilities

6.1. Guests are responsible for arriving at the agreed pickup point at the confirmed time. Safari Azores will not be held responsible for missed tours due to late arrival.

6.2. Guests must inform Safari Azores of any medical conditions, mobility limitations, or special requirements at the time of booking.

6.3. Guests must follow the instructions of their guide at all times for safety reasons. Safari Azores reserves the right to remove any guest from a tour who behaves in a manner that endangers themselves, other guests, or the guide.

6.4. Guests are responsible for any damage caused to vehicles or equipment through deliberate or negligent behaviour.

7. Health & Safety

7.1. Our tours involve travel in 4×4 vehicles on varied terrain and walks on uneven ground. Guests should be in reasonable physical health.

7.2. Guests participate in tours at their own risk. Safari Azores holds liability insurance as required by Portuguese law.

7.3. Safari Azores is not responsible for loss, theft, or damage to personal belongings during tours.

8. Children

8.1. Children are welcome on all tours. Child safety seats are available on request and must be requested at the time of booking.

8.2. Children under 18 must be accompanied by a parent or legal guardian.

9. Photography & Media

9.1. Safari Azores may take photographs or video during tours for promotional use. If you do not wish to be included, please inform your guide at the start of the tour.

10. Privacy

10.1. Personal data provided at the time of booking is used solely for the purpose of administering your reservation and communicating with you about your tour.

10.2. Safari Azores will not share your personal data with third parties except where required by law or necessary for the operation of your tour (e.g., activity partners).

10.3. For full details, please see our [Privacy Policy].

11. Governing Law

These Terms and Conditions are governed by the laws of Portugal. Any disputes arising from bookings with Safari Azores shall be subject to the jurisdiction of the Portuguese courts.

12. Contact

For any questions regarding these Terms and Conditions, please contact us at [email protected].