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Frequently Asked Questions

Booking & Payment

How do I book a tour? You can book directly on our website using a credit or debit card. Your booking is confirmed immediately and you’ll receive a confirmation email with all the details.

Can I pay on the day of the tour? Yes. If you prefer, you can pay directly to your guide on the day of the tour, either in cash or by card (VISA/Mastercard). Please note that your spot is only guaranteed once payment is received or the booking is confirmed online.

Do I need to pay a deposit? For shared tours, full payment is taken at the time of booking online. For private tours, a deposit may be required. Details will be confirmed at the time of booking.

Is it safe to pay online? Yes. All online payments are processed securely through FareHarbor, our booking platform. We do not store your card details.

Do you offer group discounts? For large groups or special arrangements, please contact us directly at [email protected] and we’ll do our best to find a solution.

Pickup & Logistics

Where does the tour depart from? We offer free pickup from your hotel or accommodation in and around Ponta Delgada (within a 5 km radius). Your exact pickup time and location will be confirmed after booking.

What time is pickup?

  • Morning tours and full-day tours: pickup between 08:45–09:00
  • Afternoon half-day tours: pickup between 13:45–14:00

Do you pick up from the airport? We do not offer airport transfers. For transfers, please contact your accommodation.

What if I’m staying outside Ponta Delgada? For private tours, we offer pickup from anywhere on the island at no extra charge. For shared tours, please contact us to discuss options if you’re outside the standard pickup area.

Where do I wait for my guide? Your guide will meet you at the entrance or outside your accommodation — please wait outside at the confirmed time. Guides do not enter hotels or go to rooms.

Tours & Experience

What is the difference between a Half Day and Full Day tour?

  • Half Day (HD): approximately 3 hours, covering one main area of the island
  • Full Day (FD): approximately 7 hours, covering two or more highlights with a lunch break

What language are the tours in? Our tours are conducted primarily in English and Portuguese. Some of our guides also speak French, Spanish, Russian, and Ukrainian — please contact us if you need a specific language.

How many people are in a shared tour? Shared tours typically have a maximum of 6–7 guests per vehicle, depending on the vehicle type.

Can I customise my tour? Private tours can be tailored to your interests and pace. Contact us to discuss your preferences before booking.

Is lunch included? Lunch is not included in the tour price but can be arranged directly with your guide. We’re happy to recommend local restaurants and help with reservations where possible.

What should I bring?

  • Comfortable walking shoes
  • Sun protection (sunscreen, hat, sunglasses)
  • A light jacket or waterproof layer (weather in São Miguel can change quickly)
  • Camera or charged phone
  • Water

Are the tours suitable for children? Yes. We welcome children on all our tours and have child safety seats available on request. Please see our [Accessibility page] for details.

What happens if the weather is bad? The Azores weather is unpredictable, but tours generally operate in all conditions. In the event of extreme weather affecting safety, we will contact you to discuss options. Itineraries may be adjusted to ensure the best experience possible.

Cancellations & Changes

Can I cancel or change my booking? Yes. Our cancellation policy is detailed at the time of booking and in your confirmation email. For specific questions about your booking, please contact us directly.

What if Safari Azores cancels the tour? In the unlikely event that we need to cancel a tour (for example, due to severe weather or operational reasons), you will be offered a full refund or an alternative date.

Private Tours

What is a private tour? A private tour means the vehicle is exclusively for your group — no other guests. You set the pace, and your guide adapts the experience to your interests.

How do I book a private tour? Private tours can be booked directly on our website or by contacting us at [email protected].

Can I request a specific guide? We’ll do our best to accommodate requests for a specific guide, subject to availability.

Contact & Other Questions

How can I contact Safari Azores?

I have a question not answered here — what do I do? Get in touch! We’re happy to help with any questions before, during, or after your tour.